Refund policy of Snatcht

This Refund Policy (“Policy”) applies to the purchases on

  1. (a)  We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
  2. (b)  Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
  3. (c)  Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
  4. (d) If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

1. Cancellation and Change of Mind

  • We do not offer any refund or exchange if you change your mind, or find the same product or service cheaper elsewhere.

2. Damaged products

All items are carefully inspected before being sent out to customers to guarantee a high level of quality in the products you purchase from us, in the event that the product you ordered has been damaged:

  • (a) Please contact us as soon as possible on [email protected]
  • (b) Any damaged product must be returned in the condition in which it was received, Unworn, unwashed, unstretched,  without stains, without smell or without smell of perfume or deodorant and original tags attached.
  • we will offer replacement or refund in the form of store credit provided that you have contacted us within 14 days from the date of receipt of the product
  • Due to hygiene purposes we cannot accept returns of Mesh shapewear, Faja compression garments , underwear and  nipple covers unless they are faulty.
  • Please note that with sample  items are not returnable under any circumstances.
  • Clearance items,  are also not returnable.
  • Please use the size guide and measure yourself as we do not accept exchanges for wrong sizing.

3. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product purchased by you if:

  • the product show signs of being worn, washed, with stains, smell of perfume and are no longer in their original condition which it was received.
  • You knew or were made aware of the problem(s) with the product or before you purchased it.

4. Shipping Costs for Returns 

In the event that a product you have purchased is faulty or damaged we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

for any other reasons for  returns you are responsible for organising shipping costs for the Returned Product to be returned to us and for replacement products to be returned to you.

5. Response Time 

We aim to process any requests for replacements or refunds within 7 business days of receipt. 

6. How to return products 

  • You can contact us at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  • To be eligible for a refund or replacement, you must provide proof of purchase.

7. Contact Us

If you wish to speak to us about this Policy or about any refund and replacements, please contact us at: [email protected]