Refund policy of Snatch t

This Refund Policy (“Policy”) applies to the following purchases: Snatcht.com.au.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

1. Cancellation and Change of Mind

  • We do not offer any refund or exchange if you change your mind, or find the same product or service cheaper elsewhere.

2. Damaged products

All items are carefully inspected before being sent out to customers to guarantee a high level of quality in the products you purchase from us, in the event that the product you ordered has been damaged:

  • (a) Please contact us as soon as possible on info@snatcht.com.au.
  • (b) Any damaged product must be returned in the condition in which it was received, Unworn, unwashed, without stains, without smell of perfume or deodorant and original tags attached.
  • we will offer replacement, repair or refund in the form of store credit provided that you have contacted us within 14 days from the date of receipt of the product.

3. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product purchased by you if:

  • the product show signs of being worn, washed, with stains, smell of perfume and are no longer in their original condition which it was received.
  • You knew or were made aware of the problem(s) with the product or before you purchased it.

4. Shipping Costs for Returns 

you are responsible for organising shipping costs for the Returned Product to be returned to us. 

5. Response Time 

We aim to process any requests for repairs, replacements or refunds within 7 business days of receipt. 

6. How to return products 

  • You can contact us at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.

7. Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@snatcht.com.au.