Shipping policy

Thank you for visiting and shopping at Snatch t. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders placed before 12pm are processed within the same business day. We will contact you for some reason if there are any delays.

3. Shipment Locations

Australia

4. Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time is 2-5 Business days.  Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Express Shipping

Please expect some delays Due to COVID-19

(b) Standard Shipping

An order placed  placed domestically will arrive within 2-5 business days.
Standard Shipping costs $10.99 AUD.

Note: Subject to placing your order before specific cut-off times.

4.1. Please note:

(a) Business day means Monday to Friday, except holidays.

(b) Orders are not shipped or delivered on weekends or holidays.

(c) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

(d) Due to the COVID- 19, packages to and from our facility in Sydney may be delayed. We appreciate your patience during this time.

(e) We will not be responsible for wrong shipping address if you provide incorrect information.

5. Tracking Options

Snatch t aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package from Australia post . A signature upon delivery may be required. If you are not home at time of delivery a parcel collection card will be issued and your parcel will be taken to your local post office for collection.

6. Damages

If there is any damage to the packaging on delivery, contact Australia Post immediately.

7. Questions

If you have any questions about the delivery and shipment of your order, please contact us at info@snatcht.com.au